Returns Policy

Bats Club is operated by SINBIOX Limited. This policy explains when and how you can request a return.

Return window

You have 14 days from receiving your package to request a return.

What we accept

We accept returns only for figures damaged in transit.

What we do not accept

• Returns for the condition as stated on the product page
• Returns requested after 14 days from delivery
• Exchanges

How to request a return

Email support@batsclub.com with your order number, clear photos of the damage, and a short description. We respond within 2 business days.

Return shipping

For approved returns, we cover return shipping costs.

Refunds

Refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the order is cancelled before shipment.

Restocking fees

We do not charge restocking fees.

Contact

Questions? Email support@batsclub.com.